Questions
Frequently Asked Questions
How do I get in touch?
Owners can sometimes find it difficult to talk on the phone, so you may prefer to text or WhatsApp to reach us quickly. Email is fine for longer queries once initial contact has been made but initial queries sometimes can be missed. Your query will always be answered as soon as we receive it. If there's no reply within a few hours please try another medium.
May I be with my pet right up to the end?
Yes, while the sedative is taking effect you can hold them, or place them whever you and your pet are comfortable. We might have to adjust the position for the final injection, but you'll still be with them.
May my family attend? And may other pets be there?
Yes, as long as young children and pets are kept under control!
Will I have time to be alone with my pet?
Yes. Your pet will become sedated after a few minutes, giving you time to talk to and stroke him/her. I can go into the next room for a few minutes if you'd like privacy, but within earshot.
What happens after my pet dies?
You may wish to remain alone with your pet’s body for a little time. Then it will either be left with you or come with me, depending on which body aftercare we've agreed on.
Owners can sometimes find it difficult to talk on the phone, so you may prefer to text or WhatsApp to reach us quickly. Email is fine for longer queries once initial contact has been made but initial queries sometimes can be missed. Your query will always be answered as soon as we receive it. If there's no reply within a few hours please try another medium.
May I be with my pet right up to the end?
Yes, while the sedative is taking effect you can hold them, or place them whever you and your pet are comfortable. We might have to adjust the position for the final injection, but you'll still be with them.
May my family attend? And may other pets be there?
Yes, as long as young children and pets are kept under control!
Will I have time to be alone with my pet?
Yes. Your pet will become sedated after a few minutes, giving you time to talk to and stroke him/her. I can go into the next room for a few minutes if you'd like privacy, but within earshot.
What happens after my pet dies?
You may wish to remain alone with your pet’s body for a little time. Then it will either be left with you or come with me, depending on which body aftercare we've agreed on.
Will you come out for any pet?
We come out for dogs and cats – those pets who might be nervous going to a veterinary clinic.
Will my pet feel anything?
They might feel the needle prick of the sedation in the back of the neck, like any other injection. After that they will be unaware of their surroundings and feel no pain.
Do I have to be there at all?
No, but you or your representative (over 18 years) must be present at the start to sign a consent form, and if necessary to hold your pet for the sedative. This should be someone your pet trusts.
What happens if I have a dog that bites or is difficult to handle?
We are used to dealing with all types of behaviour. We need to be informed in advance, and there must be someone present who is capable of holding your pet while we give the sedation. Once the sedative is given he/she normally will become quiet and relaxed in a short time.
How is the final injection given?
It's usually given into the vein. Your pet will be relaxed and unlikely to feel it, and will pass away quickly.
May I have the ashes back if my pet is cremated?
With a private cremation your pet’s ashes will be returned to you. With group cremation they mix with the ashes of other dogs and are disposed of legally; they are not returned.
Can I bring my pet's body to a Crematorium myself?
Yes, of course. You can deal directly with the crematorium in that case.